FFathom
Upload

AMI ES2004a — remote control design: kick-off

17 min · 5 speakers · 2 action items · CC BY 4.0

Timeline action item clip
Chapters
Markers
44%
32%
14%
10%
1%
0:008:4417:29
Now speaking
Press play
0:00/ 17:29

Purpose

  • Kick-off meeting for the remote control design project, introducing the team and covering the agenda: icebreaker, tool training, project plan, and initial idea discussion.

Key takeaways

  • Product goals: original, trendy, appealing to a wide market, not made of metal, and user-friendly for grannies, kids, and even pets.
  • Design process has three phases: functional design, conceptual design, and detailed design.
  • Selling price is €25, production cost €12.50, with a profit aim of €50,000,000 (assumed first year).
  • Target market is international and all age groups, not a specific business segment or language group.
  • Team members shared frustration with universal remotes losing programmed signals and overly complex button layouts.
  • Idea proposed to add a mobile-phone-style LCD menu display to reduce button clutter.
  • Concerns raised about usability for older generations, with suggestions like a large-print button mode.
  • Discussion on whether the remote needs to be stylish/fashionable like a mobile phone, referencing the company's branding of 'fashion into electronics'.

Decisions

  • The remote will target a broad international, all-ages market rather than a niche segment.

Open questions

  • Whether to undercut competitor pricing (~£17-20) or risk the product looking cheap.
  • Whether plastic materials would reduce cost compared to metal, and how much screen quality is affordable within the price constraints.
  • How to balance intuitive design with cost, especially for older users' large-print needs.

Next steps

  • Team to break for half an hour to work individually on functional design before reconvening.
  • Sarah to prepare another presentation for the next meeting.
Opening and equipment setup
0:10
Project manager

Are we we're not allowed to dim the lights, so if you're gonna see that a bit better.

0:17

Yeah. That's fine.

0:22

Am I supposed to be standing up there?

0:24
Team member (user experience/design perspective)

So you've got both of these clipped on.

0:28

Is she gonna answer me? Yeah. I'll go. Alright. Both of them. Okay.

0:34
Project manager

Yes.

0:42
Team member (interface/design ideas)

God.

Introduction and agenda
1:20
Project manager

Okay. Hello, everybody. Hi. I'm Sarah, the project manager. And this is our first meeting, surprisingly enough. Okay. This is our agenda. We

1:36

will do some stuff, get to know each other a bit better, feel more comfortable with each other. Then we'll go do tool training, talk about the project plan, discuss our own ideas and everything. And we've got twenty five minutes to do that as far as I can understand.

Project goals for remote control
1:57
Project manager

Now, we're developing a remote control, which you probably already know. We want it to be original, something that people haven't thought of. It's not out in the shops, Trendy, appealing to a wide market, but not a hunk of metal and user friendly, grannies to kids, maybe even pooches should be able to use it. Okay. First is the functional design. This is where we all go off and do our individual work. What needs need to be fulfilled by the product? What effect the product has to have

2:36

and how it's actually going to do that? Conceptual design, what we're thinking, how it's going to go and then the detailed design, how we're actually going to put it into practice and make it work.

Icebreaker drawing exercise
2:50
Project manager

Okay, Right. We're gonna practice with the pens and draw our favorite animal on the whiteboard. I'll go first. And sum up the characteristics of that animal.

3:08

Okay, So, I'll leave space for everyone else.

4:03

We're running out of blue.

4:06

Okay. I'm not gonna ask you to guess. I'm going to tell you that's supposed to be a tiger.

4:14

And I see them as majestic

4:19

and independent

4:26

and

4:28

proud.

4:32

Now, who would like to go next? Me. K.

4:37
Team member (minor participation)

We got

4:44

where'd this come from?

4:47
Project manager

There you go.

4:50
Team member (minor participation)

Thank you.

4:53
Team member (interface/design ideas)

Maybe you can guess what I'm trying to make.

5:06
Team member (user experience/design perspective)

A kind of dog?

5:09
Team member (interface/design ideas)

Yep.

5:13

It's actually sitting. So

5:15
Team member (marketing/company research)

Sorry? It's sitting.

5:17
Team member (interface/design ideas)

It's not Okay. I see it as one thing. It's very supportive. It's your best friend in your you can talk to a dog. It can be a best friend. It doesn't discriminate between you based on what you are. Second, it's loyal. And third thing, it's got intuition.

5:40

Means dogs can some sometimes make out between a thief and a person. So basically, these are the three unique features I think belong to a dog.

5:50
Team member (marketing/company research)

You. You.

5:53

Yeah. Okay.

5:56
Team member (user experience/design perspective)

Sorry. Okay. Please please leave me a space at the bottom. I'm little. Alright. At the top. He's standing on a chair. Well, since you guys have chosen the ones I wanted to do. Okay.

6:05
Team member (interface/design ideas)

Has to go. It's not a dog. Very random.

6:11
Project manager

And also my drawing skill isn't that great. Well, as you can see, the quality of the work today is I think it's outstandingly good. Yes.

6:19
Team member (marketing/company research)

Okay. Now I'm gonna have to change what it was originally gonna be because that looks like a beak now.

6:31
Team member (user experience/design perspective)

Crocodile?

6:34
Team member (marketing/company research)

Yeah. Can be a crocodile. Can be a crocodile. It was it was an Can it be a parade? Firstly, it was an attempt at a T Rex. And then it sort of changed into a pelican, but it can be a crocodile.

6:59
Project manager

That's lovely.

7:01
Team member (marketing/company research)

And I'll have to think on the spot of things that it is.

7:09

Scary,

7:12

strong.

7:18

Yeah, that's about it, I think.

7:20
Team member (user experience/design perspective)

Okay. I'm very impressed with your artistic skills. Mine's are dreadful. Oops. This is now coming apart. Let me just put the top in.

7:33

I hope that clicks in. I'll just I'll hold it on. Okay. Oops. Oh, dear. What happened there? Technical help.

7:45

Hopefully, that'll stay on two handed version. Okay. Okay.

7:54

Again, this is off the top of my head. I was gonna do a big cat too.

8:01

Oh, dear. It doesn't look like what I want it to be.

8:08

It's not a vampire bat, honestly. And

8:13

somewhere, there's a body behind.

8:17

Okay. That's my dreadful that's the worst yet. It's meant to be an eagle. Right. You can tell it's a flying animal. Could have been a seagull. Never thought of a seagull. An eagle. Again, I'm thinking on my feet. Goodness. I suppose they're also independent. I'd put that one down again.

8:36

They're good at golf. Independent. Right? Did you say they're good at golf? Yeah. Are they? Yeah. Eagle. Eagle. Right. Okay. I'm not good at golf. I see they're quite free spirited, flying around everywhere,

8:55

doing their own thing.

9:01

And

9:03

birds of prey, aren't they? Oh, dear. Intrepid. Intrepid.

9:13

There we go. Hope that pen's gonna be okay.

9:18
Team member (interface/design ideas)

Okay.

Finance and pricing constraints
9:22
Project manager

That was fine. Finance

9:26

wise, we've got a selling price at €25 which I don't actually know what that is in pounds at all.

9:34
Team member (marketing/company research)

Any ideas? It's about

9:37
Team member (interface/design ideas)

€0.4 something like that. 1.4 would make a pound or something like that. Yes, yes, something like that. Yes,

9:44
Team member (marketing/company research)

about £17 £17.

9:46
Team member (user experience/design perspective)

That's expensive.

9:48
Team member (marketing/company research)

Should we be making notes of this? We can just refer to this later, can't we? I think so. Yeah. I think so. I'd be able to pull the app or Okay. Put it in the shared folder or something. Having said that, though, if you wanna get one of those, the the ones on the market at the moment, they're they're about £20 anyway.

10:03
Team member (user experience/design perspective)

So Right. Yeah.

10:05
Team member (marketing/company research)

We have to buy one.

10:07
Team member (user experience/design perspective)

So I suppose later it depends if we want to undercut the price or is it going to make our product look a cheapy, cheapy option? Yeah.

10:14
Project manager

Production costs at $12.50. So half of the selling prices taken up by building it. And profit aim is EUR 50,000,000, which is In

10:30
Team member (user experience/design perspective)

our first year? Yes.

Target market discussion
10:33
Project manager

Yes, I presume so. You've

10:38
Team member (user experience/design perspective)

got market range international, and you did say earlier it's got to be accessible and usable by sort of all age groups. Just we're not focusing on business market, any particular thing. It's everyone, user friendly to everyone.

10:53
Project manager

Big target group. Yes. Yes. I don't think we have to I don't think it's a case of worrying about different languages and things like that. No. Making that a key point. Just that it's going to be in the international market like Mhmm. Australia, America, things like that. Okay.

Personal experiences with remote controls
11:15
Project manager

What are your experiences with remote controls? I mean, I've got we got we had three videos, a TV, and a sort of amp thing all set up. Yeah. So we got one of the universal remote controls Yeah. That you program each of your things into, but that kept losing the signals. So we'd have to reprogram it every now and again. I think it was quite a GP as well. Yeah. So that might have had something to do with it, but that was quite good, the fact that you could Use all the ones that you could Couldn't have six remote controls in You front of wanna integrate everything into one like? Yeah. Mhmm.

11:52
Team member (user experience/design perspective)

Because My experience has only been being given the remote control with the object I buy, not doing any tampering with it and programming, using it to program TV or videos and things. But basically, on off volume up and down, channel one, two, that basic functions, I don't think I could go any further with it than that. So I suppose it's got to be something usable by someone like me as well. Yeah. The main that's the main stuff anyway. I mean,

12:18
Project manager

and you don't want to I hate I hate looking at a control and seeing a million tiny little buttons with tiny little words saying what they all do and just sitting

12:28
Team member (user experience/design perspective)

there searching for the teletext button or something like that you don't necessarily understand. Symbols you're meant to understand that you don't. So you're showing symbols you would think When they're

12:38
Project manager

when you've got the main things on the front of it and a section opens up or something to the other functions when you can do sound or options kind of recording, things like that inside it. Mhmm. Because it doesn't make when you pick it up, it doesn't make it really complicated to look at. It's obvious what you're doing.

Design ideas: LCD menu and usability features
12:59
Team member (user experience/design perspective)

Actually, just raises a point. I wonder what our design people think. But you know on a mobile phone, you can press a key and it gives you a menu. It's got a menu display. I wonder if incorporating that into the design

13:10
Team member (interface/design ideas)

of a remote control might be useful. So you've got a little LCD display. Right. I was thinking on the same lines you, instead of having too many buttons and make it complicated for the user, may have maybe have an LCD display or something like that, like a mobile. With menus. And with menus. Yeah. And if it's somewhat similar to what you have on mobile phone, people might find it easier to browse and navigate also. Yeah. Maybe. What about the older generation? What about granny and granddad's? You can just leave it

13:37
Project manager

My granddad can answer his mobile phone, but he couldn't even dream of texting or something like that.

13:43
Team member (user experience/design perspective)

Can he program his remote control or is he basic with that too?

13:47
Team member (marketing/company research)

I don't think they tape things. Yeah. Right. My grandad's actually better than me using teletech, so Right.

13:54
Team member (user experience/design perspective)

So that's a problem regardless of of any design modifications you you come up with. Yeah. That's gonna be a problem anyway with the older generation perhaps.

14:02
Team member (marketing/company research)

And that's another issue. We tackle that. Well, it just needs to be as long as it's sort of self intuitive and you can work out why everything's doing. Because I mean, menus on sort of new phones now, they're sort of goldies pictures and stuff, which makes it fairly obvious what you're trying to do. Mhmm. Mhmm. I don't know. I I don't know how.

14:26
Project manager

I don't like the, you know, the new phones that kind of got a Windows based Oh, yeah. Running system. Mhmm. I find it really confusing. I kept getting lost in the phone. I did I have not got a new one, but my friend got a new one. I was trying to do things with it, and I just kept getting lost, but

14:44
Team member (marketing/company research)

that's just me. Yeah. I don't I don't know how for 25 or €12.50, how much of a excellent

14:52
Team member (user experience/design perspective)

screen you could get. You'd you'd have to sort of keep it down to a black and white LCD thing anyway. Is it possible that that for the older generation, you could have like an extra button that you press for large print like you do in large print books? Obviously, it displays less on the screen. It displays less on the screen, but as long as they can read it, that's the main thing. Yeah.

15:13
Project manager

Or what about kind of a dual function in that you've got the basic buttons just for your play volume program things Mhmm. And also and then a menu to go into with obvious pictures, obvious symbols, and that's

15:32
Team member (user experience/design perspective)

where you control Mhmm. Recording and things like that. The other thing is just tuck tucking into mobile phone design features again. You can have a flip top remote control, so when you flip over the top, your screen is you can have a bigger screen in the flip over.

15:48
Project manager

I think that's a cost thing. I don't know how much we're gonna know about It might save a bit of space.

Materials and styling considerations
15:55
Team member (interface/design ideas)

Of looking bulky, it might look small. Yeah. But it might have cost implications.

15:59
Team member (user experience/design perspective)

And there's no reason we need to make it look as fashionable and stylish as a mobile phone. It can still be lightweight plastic. You know? Right. Something that's easily molded and produced. Yeah. Sorry. I'm treading on your territory, guys.

Wrap-up and next steps
16:13
Project manager

Right. Okay. We've got half an hour before the next meeting, so we're all gonna go off and do our individual things.

16:21

I think that's probably about it, and then we'll come back and liaise again. Yeah. And I get to do another fantastic PowerPoint presentation. Just

16:29
Team member (marketing/company research)

a quick thing about the what you're saying about the doesn't doesn't need to be fashionable. The so I I had a quick look at the company website, and it's like the the we put the fashion into electronics. Oh, right. So I think think the whole design thing might be quite Sure. I mean, you don't you Yeah. You can still have plastic, and it look

16:53
Team member (user experience/design perspective)

quite good, but Yeah. I mean, it doesn't have to be that, but that was my main point. We don't have to use metal. I don't know if using plastic does make it cheaper. Presume it would. Yeah. It would. Yeah. Probably. Yeah.

17:04
Project manager

I mean, the Sky remote controls and everything, they're kind of molded and look a bit different than the Teles remote controls or silver plastic, which Right. Looks a bit smarter.

17:15
Team member (user experience/design perspective)

So, yeah, I guess that's stuff we can think Okay.

17:18
Project manager

Okay. So let's break it up there. Okay. Okay. So see you in half an hour.

17:26
Team member (user experience/design perspective)

Do we go back to our room? Think so. Yeah.